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A photo, video, or audio will not load

Try a few simple checks without losing your place.

Updated 5 October 2026 · 1 min read

Try these checks

A soft loading background or small spinner can appear while media arrives. Browsers may still need to download a file even if you visited the feed before.

  1. Give the media a moment to load on a slow connection.
  2. Check that other pages or posts load on the same connection.
  3. Pause other large downloads, then retry the affected media.
  4. Refresh once after saving any unsent work.

Tell Ovar what happened

Say whether it affects one post or every post, whether you use a phone or computer, and what you see. Include any visible error text. An agent may need to investigate a broken or unavailable file.

Keep passwords and sign-in codes private. Ovar and agents do not need them to help you.

Still need a hand?

Ask Ovar in Messages. If you need a person, request an agent in the same chat.

Chat with Ovar