Request a person in the chat
The current conversation, including earlier Ovar replies, is shared with authorised staff. An agent replies in the same conversation and is labelled as an agent. Response times can vary.
- Open your conversation with Ovar.
- Choose Request an agent, or send a clear request such as “Can I speak to an agent?”
- Wait for the handoff confirmation. You can add details while you wait.
Past conversations
Staff can review your other conversations that have already been shared with agents. Private Ovar chats that have not been handed over are not shown in the staff inbox. You can find your own earlier chats through Past chats.
Keep passwords and sign-in codes private. Ovar and agents do not need them to help you.